Rate Escalations

What should I do if I want a Rate Escalated?

Find the shift you want to Escalate. Tap the rate in the list view.

In the Escalation view, choose the amounts you want to escalate by. You can choose a different amount for Core and Unsocial. 

If the shift is just Core, don't worry, just type in the same amount for Unsocial. (you can do the same for Unsocial)

Then provide a reason behind the Escalation Request. This will help the authoriser understand the importance of the Escalation. 

Choose the Authoriser you want to make a decision for you. 

Tap Submit. All done. Your Authoriser has been sent a request to Escalate email.  

As soon as the Escalation has been approved, you'll be updated over email to let you know the Escalation has been approved. 

What happens if I already have my Authoriser’s permission?

Sometimes we ask for Escalations over the phone, or in the corridor. And that's ok! 

With Patchwork, just select "I have an Authoriser’s Permission" 

Choose the authoriser, then tap Submit. A copy of the Escalation will be sent to the Authoriser. 

What Happens if another Authoriser has given me permission?

From time to time, the authoriser you ask will be out of the office. If that's the case, it's time to ask someone else to authorise the Escalation for you. 

Here, you have two options: Request

  1. Request an Escalation from another Authoriser
  2. If you have had a telephone, email or face to face conversation with another Authoriser, go ahead and choose, "I already have an Authoriser’s permission". 

Tap Submit. Job done. 

What happens if I have requested the wrong amount?

First of all, don't worry, you are a human after all, mistakes happen. 

Whenever you make a mistake, just withdraw the request (at the bottom of the Escalation Section) and create a new Request.


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